![]() ![]() WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). What if I accidentally ship an item to you that was not purchased on your site? If you initiated a return our site, and it has been received and processed through our returns department, you will be able to view the return details via the " Track Order" or " My Account" links following the same processed used to initiate the return. You'll receive a confirmation email once completed. Once processed, it can take 2-7 business days for your refund to reflect on your account statement. It can take up to 10 business days to receive and process your return. How long does it take to process my return? Review the return details and click "Process Return".Choose the best-suited return option and see any associated costs.Select the items and reason for the return.You'll see the items in your order with price and sizing details.Click "View Order Details", enter your email address, and click "Continue".Enter your Order Number and click "Continue".Visit the " Track My Order" link at the top of the page. How do I initiate a return within the United States? By choosing this option, we'll waive the $9.99 return label fee. Yes, simply select the e-gift card option during the final step of our return process within the return's portal. ![]() We'll process the return and send you a return label. Please contact us and provide the original order ID, email address, and the desired email for your e-gift certificate. We're glad to help with your gift return. What if I want to return a gift I received? Original shipping charges are not included in the refunded price. If the return is our fault, we'll cover this charge. We'll deduct $9.99 from the credit you'll receive to cover return shipping costs when using our return label. Jacksonville, Florida 32254 Are there any fees associated with returns? ![]() Insure the package and use a trackable shipping method.ģ. Send your package prepaid via your preferred carrier. Download Acrobat Reader to view the form.Ģ. Fill out the return form and include it with your return item(s). What is the international return policy?ġ. No, customized items are final sale and cannot be returned. A refund will not be credited to your account. We will not accept your return, and your merchandise will be donated to a charity of our choice. ![]() What happens if I return items after the 365 day return policy? Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received.Item is stained (dirt, makeup, food, etc.).Sanitary lining has been removed from an undergarment.Item is a gift card or gift certificate.Item is non-returnable (all trading cards, encapsulated, loose, or boxed - no exclusions, game used, vintage, customized and personalized items cannot be returned).Are there any exclusions to the return policy?Īll items returned will be inspected upon arrival and will be declined for one of the following reasons: For more information, visit the manufacturer direct returns section below. Yes, manufacturer direct, memorabilia, or collectible Items have a different return policy. Are there any exceptions to the return policy? Returns must be unworn/unused with original tags and labels. You can return your merchandise to our warehouse up to 365 days from the item's ship date. If you are looking for information about returning a manufacturer direct item, please click to jump to the section: Manufacturer Direct Returns. Need to return an item? Don't worry! Learn about our easy return process and find answers to frequently asked questions below. ![]()
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